Refund & Cancellation Policy
Booking Policy
- Bookings can be made up to 90 days in advance through our website.
- Advance payments are required to confirm bookings and will reserve your spot.
- Ensure your availability before booking as the advance payment is non-refundable.
Cancellation & Refund Policy
- Change in personal plans
- Illness or medical issues
- Weather disruptions
- Late arrivals or no-shows
- or trip cancellation by the customer This policy is essential due to non-recoverable advance payments made to our hospitality and transport partners.
- Trip Rescheduling: In case of emergencies, you may request a change to your trip date. This must be done at least two days before the original trip date.
- Zero Refund Policy, for last-minute cancellations once you step on Boat. Pre Booking Amount is non-refundable in case of cancellation by customer.
- Zero Refund Policy We follow a strict no-refund policy. Once a trip is confirmed and payment is processed, no monetary refunds will be issued under any of the following circumstances:
- Trip Voucher Policy (Subject to Approval) In rare and valid cases, we may offer a Trip Voucher of the remaining amount after deducting hotel and fixed service costs. This voucher can be used for a future trip under the following terms:
- Request must be made at least 48 hours before the original travel date.
- Voucher is non-transferable and non-refundable.
- Valid for rescheduling only, not for cash redemption.
- Final approval will rest with our management and be shared in writing.
Activity-Specific Policies
- Activities are subject to weather and other unforeseen conditions.
- If activities are canceled due to weather or government directives, you may reschedule for the next available date. No refunds will be issued.
- No refunds are applicable for weather-based delays or cancellations.
General Terms
- Once you board the boat, no refunds will be entertained.
- All sea activities (Scuba Diving, Watersports Combos, Island Trips) are non-refundable, regardless of: Weather conditions, Cancellations by customer & Sea sickness or fear.
- We reserve the right to cancel or reschedule trips due to unforeseen circumstances.
- We are not responsible for any personal belongings lost or damaged during the trip.
- All participants must adhere to safety guidelines and instructions provided by our staff.
- We reserve the right to refuse service to anyone who does not comply with our policies.
- Once booked, the slot is confirmed and cannot be canceled for refund.
+ 3 more inclusions
- Re-attempts of activities (e.g., additional watersports rounds) are chargeable extra.
- No-shows and last-minute cancellations are not eligible for refunds or vouchers.
- No compensation will be given for voluntary exclusion from activities or delayed arrivals.